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How mahkotajitu Handles Your Personal Data

When you open an account with us, you share certain personal details — and we take that responsibility seriously. This Privacy Policy explains exactly what data we collect, how it is used, and the steps we take to keep your account information and payment…

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyYour Right to Access & DeleteNo Third-Party Sale of Your DataMobile-First Security Practices
mahkotajitu How mahkotajitu Handles Your Personal Data
DATA HANDLING STANDARDS

How We Safeguard What You Share With Us

Encrypted Data Storage

Account credentials, e-wallet references for DANA, OVO, and GoPay, and personal identifiers are stored with encryption at rest. Access to this data internally is role-restricted — only teams with a direct operational need can retrieve it, and every access is logged.

Cookie and Session Policy

We use session cookies to keep you logged in securely and analytics cookies to understand how the platform loads on different mobile devices. You can manage cookie preferences through your browser settings; disabling analytics cookies does not affect your ability to access your account or process payments.

Account Security and Access Control

Each login session is verified through a one-time code sent to your registered contact. If unusual access is detected — a new device, a location change, or repeated failed attempts — the session is paused and you receive an alert so you can confirm or block the activity.

Data Retention and Deletion Rights

You can request a full copy of the data we hold on your account or ask us to delete non-mandatory records. Transaction data tied to DANA, OVO, or GoPay deposits and withdrawals is retained for the period required by applicable financial regulations; all other personal data is removed on verified request.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Live Chat Support Our support team is available around the clock via live chat on the platform. For privacy queries — data access, correction requests, or account deletion — start a chat and select the Account Privacy topic so your request reaches the…
Email Privacy Request Formal data requests, including requests to review what information we hold about your account or to have specific records removed, can be submitted by email.
In-Account Privacy Settings Inside your account dashboard, the Privacy & Security section lets you review connected e-wallets — DANA, OVO, GoPay — update communication preferences, and flag data concerns directly. Changes to wallet links take effect at the next login session.

Common Questions About Your Privacy at mahkotajitu

The questions below reflect what account holders most often ask about how their personal data is handled. If your question is not covered here, reach our support team through live chat or the in-account Privacy & Security panel.

We store your registration details, the e-wallet identifiers you use for DANA, OVO, or GoPay transactions, device session logs, and transaction history. We do not store payment PINs or full card numbers — those remain within the respective payment provider's system.

Yes. Submit a data access request via email or through the Privacy & Security section of your account dashboard. We will compile and deliver your data summary within the timeframe required by applicable regulations in your region.

We share data only with service partners needed to operate the platform — payment processors for DANA, OVO, and GoPay, and identity verification services. These partners are contractually required to handle your data under the same standards we apply. We do not sell your data.

Go to the Account Wallet section of your dashboard, select the wallet you want to remove, and confirm the action with your account PIN. The link is removed from the next session. You can re-add a wallet at any time through the same panel.

On account closure, we delete non-mandatory personal data on request. Transaction records tied to DANA, OVO, or GoPay activity are retained only for the period required by financial regulations. All other identifiable information is removed once the mandatory period has passed.

Log in, navigate to Account Settings, and edit your contact details or communication preferences directly. Changes to identity-linked fields — such as verified name or registered number — require a short verification step through an OTP sent to your registered contact before they are saved.